Experience
Freelance Funnel Designer & Virtual Assistant
Jan 2026 Present
Self-employed
- Design and build websites and sales funnels focused on user experience and conversion applying 10+ years of insight into how customers think and behave online
- Map full customer journeys from landing page to thank-you page, identifying drop-off points and optimizing flow for higher opt-in and sales rates
- Set up automations (email sequences, lead capture, CRM tagging) to help clients follow up with leads without manual effort
Tech Support Representative
Jul 2016 Dec 2025
Vanilla Networks Inc., Cebu
- Resolved high volumes of technical support tickets daily building a sharp ability to diagnose problems quickly and communicate solutions clearly to non-technical users
- Developed deep understanding of user frustration points, directly informing funnel copywriting and UX design decisions
- Consistently maintained high customer satisfaction by turning complex technical issues into simple, reassuring resolutions the same skill that makes funnels feel effortless to navigate
Business Billing Support
Jun 2015 Jan 2016
Wipro, Cebu Philippines
- Handled sensitive billing disputes and complaints with professionalism honing empathy, trust-building, and clear communication essential in client-facing VA work
- Navigated complex account situations while maintaining client confidence, directly translating to managing client relationships and onboarding in a VA role
Customer Support Representative
Jul 2010 Dec 2014
Concentrix, Cebu Philippines
- Resolved customer complaints across a fast-paced environment, developing strong instincts for what customers need to feel heard, helped, and retained
- Built a foundation in understanding the post-purchase customer experience knowledge that now shapes f