Experience
Freelance Funnel Designer & Virtual Assistant
Jan 2026 - Present
Self-employed
- Design and build websites and sales funnels focused on user experience and conversion applying 10+ years of insight into how customers think and behave online
- Map full customer journeys from landing page to thank-you page, identifying drop-off points and optimizing flow for higher opt-in and sales rates
- Set up automations (email sequences, lead capture, CRM tagging) to help clients follow up with leads without manual effort
Tech Support Representative
Jul 2016 - Dec 2025
Vanilla Networks Inc., Cebu
- Resolved high volumes of technical support tickets daily building a sharp ability to diagnose problems quickly and communicate solutions clearly to non-technical users
- Developed deep understanding of user frustration points, directly informing funnel copywriting and UX design decisions
- Consistently maintained high customer satisfaction by turning complex technical issues into simple, reassuring resolutions the same skill that makes funnels feel effortless to navigate
Business Billing Support
Jun 2015 - Jan 2016
Wipro, Cebu Philippines
- Handled sensitive billing disputes and complaints with professionalism honing empathy, trust-building, and clear communication essential in client-facing VA work
- Navigated complex account situations while maintaining client confidence, directly translating to managing client relationships and onboarding in a VA role
Customer Support Representative
Jul 2010 - Dec 2014
Concentrix, Cebu Philippines
- Resolved customer complaints across a fast-paced environment, developing strong instincts for what customers need to feel heard, helped, and retained
- Built a foundation in understanding the post-purchase customer experience, knowledge that now shapes funnels that don't just convert, but build long-term trust